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Enterprise Postgres 17 Operation Guide

17.10.3 Other Errors

This section describes the recovery procedure to be used if you cannot take any action or the instance cannot start even after you have referred to the system log and the server log.

There are two methods of recovery:

Note that recovery will not be possible if there is an error at the backup data storage destination. If the problem cannot be resolved, contact Fujitsu technical support.

17.10.3.1 Using WebAdmin

Follow the procedure below to perform recovery.

  1. Delete the data storage destination directory and the transaction log storage destination directory

    Back up the data storage destination directory and the transaction log storage destination directory before deleting them.

  2. Reconfirm the status

    Log in to WebAdmin, and in the [Instances] tab, click [Solution] for the error message.

    Click [Recheck the status] to reconfirm the storage destination resources.

  3. Run recovery

    Restore the database cluster after WebAdmin detects an error.

    Refer to "17.2.1 Using WebAdmin" for details.

17.10.3.2 Using Server Commands

Follow the procedure below to recover the database.

  1. Delete the data storage destination directory and the transaction log storage destination directory

    Save the data storage destination directory and the transaction log storage destination directory, and then delete them.

  2. Execute recovery

    Use the pgx_rcvall command to recover the database cluster.

    Refer to "17.2.2 Using the pgx_rcvall Command" for details.